Privacy Policy

Missional Generation Data Policy In Line With Current GDPR Regulations

Missional Generation is committed to protecting your privacy. This policy has been adapted from Scripture Union’s policy of which we are a Local Ministry Partner. You will find information below explaining how we collect and use the personal information you provide us with whether online or via phone, mobile, email, letter or other correspondence.

By using our website, any of our services, or providing us with any personal information we will assume you are agreeing to your information being used and disclosed in the ways described in this policy.

Who we are

Missional Generation is a Christian charity working with Churches, Youth leaders, Chaplaincy teams and young people to help a generation grow in confidence to know and be equipped to share about Jesus within all the arenas of life they occupy.

Visit our Missional Generation About Page to find out more.

Missional Generation is registered as a CIO Charitable Incorporated Organisation in England and Wales (registered charity number 1156660).

Data protection

In carrying out our day to day activities we process and store personal information relating to our supporters, customers, volunteers and guests and we are therefore required to adhere to the requirements of the Data Protection Act 1998. We take our responsibilities under this act very seriously and we ensure the personal information we obtain is held, used, transferred and otherwise processed in accordance with that Act and all other applicable data protection laws and regulations including, but not limited to, the Privacy and Electronic Communication Regulations.

What personal information do we collect?

Personal information is information that can be used to identify you. It can include your name, date of birth, email address, postal address, telephone number, mobile telephone number, fax number, bank account details and credit/debit card details when you use our online shop. We use a company called Stewardship to process our one off or regular financial support. You can read about their data policy and privacy policy. Stewardship use your information to help process support / gift payments and if you are a UK tax payer they will hold this information so that they can claim Gift Aid on any gift on our behalf. Please note they do not collect information about your actual tax payments, they solely know whether you are a tax payer or not). We collect personal information about you when you ask about our activities, register with us (for example, registering on a discussion board or for a publication), make a donation to us, register for an event/ residential, engage with our social media or message boards, order products and services (such as publications and email newsletters) or otherwise give us personal information.

If you read pages or download information from our website, we may gather information about this use. For example, we may monitor which pages are most visited and which events or activities are of most interest. This information can be used to help us improve our website and services and ensure we provide you with the best service. Wherever possible, the information we use for this purpose will be aggregated or anonymised, i.e. it will not identify you as an individual visitor to our website.

We do not usually collect sensitive personal information about you unless there is a clear reason for doing so, such as involvement in an event / residential where we need this information to ensure safeguarding, and appropriate checks on volunteers, or care of participants. For some events / residentials we will collect health information so that leaders on our events have the relevant information to care for participants. We will make it clear to you when collecting this information as to what we are collecting and why.
We use Eventbrite or Guestlist to create bookings. Please visit their websites for further information on how they manage and hold any personal data.

Credit and debit card payment information

If you use your credit or debit card to donate to us, buy something or pay online or over the phone, we will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard. Find out more information about PCI DSS standards by visiting their website at www.pcisecuritystandards.org.

We take Paypal payments in our shop. Paypal collects payment for items you or your team purchase. If you use Paypal they will request data and information. We therefore suggest you visit the Paypal website to read about their data policy and privacy policy.

Following the completion of your transaction, we do not store your credit or debit card details. Please contact Paypal and Stewardship to discuss their use of data and storage of your details.

Missional Generation Resource Centre

All resources that need to be posted will be processed through Missional Generation. Data is passed to Missional Generation via our store. Only authorised staff have access to this data.

When dispatching your products Missional Generation office staff are the only people that have access to view your data and will ensure that items are processed and your data is handled in accordance with this policy.

Why do we collect and how do we use your information?

We may collect your personal information for a range of reasons. This may include but is not limited to the following:
•  To provide you with the services, products or information you have requested
•  To process any donation(s) we may receive from you to be handled via Stewardship
•  To ask for your support for our charity but in accordance with your preferences
•  To provide you with information about our work or our activities. You will given consent to receive such information.
•  To send you the goods you have ordered through our shop
•  To invite you to participate in surveys or research
•  For administration purposes, e.g. we may contact you about a donation you have made or event you have expressed an interest in or registered for or volunteered at
•  For internal record keeping, such as the management of feedback or complaints
•  To analyse and improve the services we offer

We may use IP addresses to block disruptive use, to record website traffic, to personalise the way our information is presented to you or to identify your approximate location (where it is required or authorised by law).

We may contact you for marketing purposes by mail, email, telephone, mobile telephone, text or social messaging; in some cases, this will require getting your permission. We may also send you communications via email or text, (for example where you place an order for goods or services on our website, or if you have made a donation).

You have a choice on the type of communications and information you receive about our charity and the ways in which you can get involved. You can change your mind at any time by contacting our ministry support team at Missional Generation, 18 Londesboro terrace, Leeds, LS9 9Ne or via email: info@missionalgen.co.uk. If you have an online shop account with Missional Generation you can also update your communication preferences in your account.

We will not use your information for marketing purposes if you have asked us not to. However, we will retain your details on a suppression list to help ensure we do not continue to contact you.

Information sharing and disclosure

We will not sell, share or exchange your information with any third party.
We may share your information with suppliers to enable us to carry out activities that support or enable our charitable purpose.

All our trusted suppliers are required to comply with data protection laws and our high standards and are only allowed to process your information in strict compliance with our instructions. We will always make sure appropriate contracts and controls are in place and we regularly monitor all our suppliers to ensure their compliance.

We may disclose your personal information to third parties if we are required to do so due to a legal obligation (for example to the police or a government body); to enable us to enforce or apply our terms and conditions or rights under an agreement; or to protect us, for example, in the case of suspected fraud or defamation.
We do not share your information for any other purposes.

The accuracy of your information

We aim to ensure that all information we hold about you is accurate and, where appropriate, kept up to date. If any of the information we hold about you is inaccurate and either you advise us or we become otherwise aware, we will ensure it is amended and updated as soon as possible.

Under 18s

If you are aged 18 or under and would like to participate in an event, make a donation or get involved with us, please make sure that you have your parent/ guardian’s permission before giving us your personal information. When we collect information about a child or young person, we will make it clear as to the reasons for collecting this information and how it will be used.

Fundraising

We recognise the importance of protecting our supporters and follow the guidance issued by the Institute of Fundraising on treating donors fairly. We believe this helps to support our staff and fundraisers who come into contact with supporters in providing high quality customer care and ensures anyone donating to the charity is in a position to make a free and informed decision. We use Stewardship for our online and regular donations.

Storing your information

Although most of the information we store and process stays within the UK, some information may be transferred to countries outside the European Economic Area. This may occur if, for example, one of our trusted partner’s servers is located in a country outside the EU. These countries may not have similar data protection laws to the UK, however, we will take steps and aim to ensure that your privacy continues to be protected as outlined in this privacy policy.

We will keep your information for as long as required to enable us to operate our services but we will not keep your information for any longer than is necessary. We will take into consideration our legal obligations, tax and accounting rules when determining how long we should retain your information. When we no longer need to retain your information we will ensure it is securely disposed of at the appropriate time.

Our website

Our websites use cookies to help them function well and to track information about how people are using them. More information on cookies can be found below. We use a secure server for all areas of our website that collect personal information. Although we cannot 100 per cent guarantee the security of any information you transmit to us, we enforce strict procedures and security features to protect your information and prevent unauthorised access.

Our website contains links to other websites belonging to third parties and we sometimes choose to participate in social networking sites including, but not limited to YouTube, Twitter and Facebook. We may also include content from sites such as these on our website. We do not have any control over the privacy practices of these other sites. You should make sure when you leave our site that you have read and understood that particular website’s privacy policy in addition to our own.

Cookies

Missional Generation uses ‘cookies’ to help track the success of our online advertising and monitor the usage of our website. We use Google Analytics for our web analytics. (Google Analytics Privacy Policy)

With cookies, the information we collect and share is anonymous and does not personally identify you. It does not contain your name, address, telephone number, or email address.

What is a cookie? A cookie is a small file of letters and numbers that we may put on your computer or mobile device when you access our website. These cookies allow us to distinguish you from other users of the website, helping us to provide you with a good experience when you browse our website and also allow us to improve our site. For example, they will tell us whether you have visited our site before or whether you are a new visitor.

Access the All About Cookies website to find out more about cookies and how you can disable them.

Vimeo and Youtube

We use Vimeo and Youtube to show any videos in our website or within Apps we have had created to fit within our charity objective. We suggest you visit Youtube.com/privacy and vimeo.com/privacy to understand how they keep to there privacy objectives.

Changes to the policy

This policy replaces all previous versions and is correct as of May 2018. We will regularly review and update this Privacy and Data Protection Statement and will update, modify, add or remove sections at our discretion.

Your rights

You have the right to:
•  request a copy of the information we hold about you
•  update or amend the information we hold about you if it is wrong
•  change your communication preferences at any time
•  ask us to remove your personal information from our records
•  object to the processing of your information for marketing purposes
•  raise a concern or complaint about the way in which your information is being used

If you wish to find out more about these rights, or obtain a copy of the information we hold about you, please contact our ministry support team at:

Information Request
Missional Generation
18 Londesboro Terrace
Leeds
LS9 9NE

Email: info@missionalgen.co.uk

Privacy queries

If you have any questions or queries about this Privacy and Data Protection Statement, please contact our Data Protection Officer using the above address and contact details. Email admin@missionalgen.co.uk